Desktop-Network Support-1766


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General Information

Desktop & Network Support Engineer/Technician

Position Summary

The right candidate will have 3-5 years of experience in desktop support and local network administration.   Candidates will be responsible for upgrades, installs and troubleshooting of network devices, desktops/laptops & software applications. 

 

Essential Duties and Responsibilities (include the following):

  • Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware either in person or over the phone

  • Installs, modifies, and repairs computer hardware and software including peripherals

  • Constructs and maintains up-to-date and accurate documentation of network configurations, diagrams and related systems & processes

  • Provides desk side support technical assistance and support for incoming queries and issues related to computer systems, software, and hardware either in person or over the phone

  • Manages IT ticketing software and troubleshoots intermediate level problems independently

  • Assists with information security and processes

  • Monitors the system and reviews and analyzes system logs

  • Maintenance and troubleshooting of in-house video conferencing equipment

  • Performs day-to-day routine tasks independently

  • Must be able to work flexible shift

     

 

Education

  • Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in computer science or related degree; and a minimum of 3 years related experience and/or training in a network operations center environment; or equivalent combination of education and experience with an emphasis in information technology

     

     

Skills/Experience

  • Basic PC Technician Skills (Basics, Imaging, Operating System Installation and Support, Standard Software Installation and Support, and Peripheral Installation and Support)

  • Server Operating System Support (MS Server 2003, 2003 SBS, 2008, and 2008 SBS)

  • File and Print Sharing Management

  • Expert skills in troubleshooting Microsoft Office (Word, Excel, PowerPoint, Outlook) issues

  • 3+  year experience in an IT desk side support environment

  • Expert knowledge of Windows based Operating Systems required

  • Expert knowledge of remote desktop tools required

  • Expert knowledge of wireless connectivity with various devices

  • Basic level knowledge of IT security protocols such as virus protection, malware detection, etc

  • Basic level knowledge of Active Directory required

  • Basic problem solving skills required

  • Possess the ability to effectively communicate and interact with customers on operational and maintenance issues, often in-person

Additional knowledge that would be helpful

  • Solidworks/PDMWorks

  • Nesting Software

  • SQL Server

  • Microsoft Dynamics GP/CRM

  • MS Exchange

  • SharePoint

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