Microsoft Application Support Cincinnati

Application Support-1827


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General Information

Application Support Representative for our Cincinnati location. The right candidate will have 1-3 year’s development experience in Microsoft CRM. Candidates will be responsible for providing systems support and user support.

 

Essential Duties and Responsibilities (include the following):

 

Responsible for maintenance & upkeep of Microsoft CRM

Provides support & technical training to end-users in the CRM system

Creates and deploys plug-ins using the Developer Toolkit

Maintains close collaboration with vendors to ensure timely support whenever necessary

Works closely with the developers of applications to advise concerning changes on system-levels

Assists with maintaining user access & security

Monitors the system and reviews and analyzes system logs

Performs day-to-day routine tasks independently

Must be able to work flexible hours

Supervisory Responsibilities

This position does not have any supervisory responsibilities

 

Education

Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in computer science or related degree; and a minimum of 1-3 years related experience and/or training in a CRM system; or equivalent combination of education and experience with an emphasis in information systems

 

Technical Skills

Microsoft CRM 2015/2013/4.0

RDBMS/DBMS: Microsoft -SQL Server 2014/2012/2008/2005, Oracle 8i & 9i, MS Access

Operating Systems: Windows 9x/Windows 2000/Windows NT/ Windows Server 2003/Windows XP, IIS 5,

Application Packages: MS Office (Word, Excel, PowerPoint), MS Outlook

 

Additional knowledge that would be helpful

Microsoft Dynamics GP 2016/2013/2010

Programming Languages: T-SQL, PL/SQL, C, Visual Basic 6.0, VB Script, SQL * Plus, VB .NET, ASP .NET, Java

Database Tools: SQL Server Management Studio, SQL Server Profiler, SQL Server Business Intelligence Development Studio, Visual Studio .NET 2005, SQL Server Enterprise Manager, T-SQL, ODBC

Experlogix CPQ Solutions

Scribe Data Integration

Accellos Warehouse Management System

Tableau BI

SharePoint

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